Privacy Policy | RupuTech

Privacy Policy / Personal Data Protection Notice

Effective Date:25/05/2026

1. Introduction

RupuTech respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, submit an enquiry, contact us through WhatsApp, or use our landing page design, hosting, domain, maintenance, support, and related services.

This Privacy Policy is prepared with reference to the Personal Data Protection Act 2010 of Malaysia.

2. Personal Data We Collect

We may collect personal data that you provide to us directly, including but not limited to:

Name
Company name
Contact number
Email address
Business address
Website or domain details
Business information
Product or service information
Website content, images, videos, logos, brand assets, and marketing materials
Billing or payment-related information
Messages or enquiries submitted through our website contact form
Information shared through WhatsApp or other communication channels
Login/access details required for website setup, hosting, domain, or technical integration

3. How We Collect Personal Data

We may collect your personal data when you:

Visit or browse our website
Submit the contact form on our website
Click our WhatsApp enquiry button
Contact us by email, phone, WhatsApp, or social media
Subscribe to any RupuTech package
Provide project materials for landing page design or setup
Make payment or confirm your subscription
Request support, maintenance, changes, domain setup, hosting setup, or technical assistance

4. Purpose of Collecting and Processing Personal Data

We may collect, use, and process your personal data for the following purposes:

To respond to your enquiries
To discuss package details, pricing, project scope, and requirements
To provide landing page design, setup, hosting, domain, maintenance, and support services
To prepare quotations, invoices, receipts, agreements, or project documents
To process subscription payments, deposits, renewals, and billing matters
To register, configure, renew, or manage domains, hosting, SSL, email, and related technical services
To build, update, maintain, or troubleshoot your website
To integrate third-party tools such as WhatsApp, Stripe, payment gateways, analytics tools, contact forms, or website plugins
To communicate project updates, support matters, reminders, payment notices, or service changes
To comply with legal, regulatory, tax, accounting, or record-keeping obligations
To protect our rights, prevent fraud, resolve disputes, and enforce our Terms & Conditions
To improve our website, services, customer support, and user experience

5. Disclosure of Personal Data

We do not sell or rent your personal data to unrelated third parties.

However, we may disclose or share your personal data where necessary with:

Hosting providers
Domain registrars
Payment gateway providers
Website plugin or integration providers
Analytics or advertising platforms
Email or communication service providers
IT support or technical service providers
Professional advisers, auditors, accountants, or legal advisers
Government authorities, regulators, enforcement bodies, or courts where required by law

Your personal data will only be shared when necessary for service delivery, technical setup, billing, legal compliance, dispute resolution, or other purposes related to our services.

6. Third-Party Services

Our website and services may involve third-party platforms such as WhatsApp, hosting providers, domain providers, Stripe, payment gateways, analytics platforms, or other technical vendors.

When you interact with third-party platforms, their own privacy policies and terms may apply. RupuTech is not responsible for how third-party platforms collect, use, process, or protect your personal data.

7. Client Responsibility for Third-Party Data

If you provide us with personal data belonging to your customers, employees, users, business partners, or other third parties, you confirm that:

You have obtained the necessary consent to share such data with us
The data is accurate, lawful, and relevant for the intended purpose
You have the right to allow us to process the data for website development, form setup, integrations, hosting, maintenance, or related services

This is especially important if your landing page collects customer enquiries, contact form submissions, payment information, booking details, or other personal data from your own visitors.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, including service delivery, business records, legal compliance, accounting, dispute resolution, and enforcement of our Terms & Conditions.

When the personal data is no longer required, we may securely delete, anonymise, or archive the data, unless retention is required by law or legitimate business reasons.

9. Data Security

We will take reasonable steps to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction.

However, no online transmission, website, server, or electronic storage method is completely secure. You acknowledge that you provide information online at your own risk.

Where access credentials are required for project setup, you are responsible for providing accurate access details and updating passwords when necessary.

10. Cookies, Analytics, and Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve user experience, measure marketing performance, or support advertising activities.

These tools may collect information such as:

Browser type
Device type
IP address
Pages visited
Time spent on the website
Click behaviour
Referral source
General location data

You may disable cookies through your browser settings, but some website functions may not work properly.

11. Marketing Communications

We may use your contact information to send service updates, package information, reminders, promotions, or relevant business communications.

You may request us to stop using your personal data for direct marketing purposes by contacting us in writing.

12. Your Rights

Subject to applicable laws, contractual obligations, technical limitations, and record-keeping requirements, you may request to:

Access your personal data
Correct or update inaccurate personal data
Withdraw your consent for certain processing activities
Request deletion of your personal data
Ask questions or submit complaints about how your data is processed
Request us to stop using your personal data for direct marketing

Requests must be made in writing using the contact details below.

13. Accuracy of Personal Data

You are responsible for ensuring that all personal data, business information, project materials, contact details, payment details, website content, and access credentials provided to us are accurate, complete, and up to date.

RupuTech will not be responsible for any delay, technical issue, wrong setup, failed delivery, or incorrect information caused by inaccurate or incomplete data provided by you.

14. Cross-Border Transfer

Some third-party tools, hosting providers, payment gateways, cloud services, analytics platforms, or technical vendors may store or process data outside Malaysia.

By using our website or services, you acknowledge and agree that your personal data may be transferred, stored, or processed outside Malaysia where necessary for service delivery, technical setup, communication, or business operations.

15. Personal Data Breach

If we become aware of a personal data breach that may affect your personal data, we will take reasonable steps to assess the issue, reduce potential harm, and notify the relevant parties where required by applicable law.

16. Links to Other Websites

Our website may contain links to third-party websites, platforms, social media pages, or communication channels.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review their privacy policies before providing any personal data.

17. Changes to This Privacy Policy

RupuTech reserves the right to update, amend, or replace this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

For any privacy-related enquiries, access requests, correction requests, withdrawal of consent, or complaints, please contact us at:

RupuTech
Email: hello@ruputech.com
WhatsApp: +6018 240 8386

19. Acknowledgement and Consent

By submitting an enquiry, contacting us through WhatsApp, confirming payment, subscribing to our services, or providing personal data to RupuTech, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You also consent to RupuTech collecting, using, processing, storing, and disclosing your personal data in accordance with this Privacy Policy and applicable personal data protection laws.